USER SUPPORT

Welcome to the Venner Platform. These Terms and Conditions are designed to help you understand how the platform works, what you can expect from us, and the responsibilities that come with using our services. Before you begin, we encourage you to review this Agreement carefully, as it outlines the rules that govern your Venner account, the Wallet, and all associated Payment Services. By continuing to access or use the Venner Platform, you acknowledge and agree to these terms, ensuring a secure, compliant, and seamless experience for all Users.

Click here to read the Terms and Conditions:

To support you as you transition to Venner, we’ve prepared a detailed FAQ that covers the most important questions seafarers usually ask. It provides straightforward explanations of what Venneris, how your salary is credited, how to set up the app, activate your card, and manage yourfunds securely wherever you are in the world. The FAQ also clarifies ourregulatory framework, security measures, transaction limits, international transfers, and future features such as companion cards and user-to-usertransfers.

You will also find guidance on what to do in case of a lost card, unfamiliartransactions, or technical issues, as well as where to reach us if you need additional support. It’s a practicalresource designed to help you navigate the Venner experience with confidence and ease.

You may access the full FAQ through the link below:

In the Early Access phase, your feedback is highly valued for Venner’s continued development. Feedback can be submitted through Jira (a case management platform) to help us address your requests promptly and transparently.

To access Jira, you will be required to register in our Jira Support Management system. Doing so will allow you to submit your feedback, and for Venner to log, track and resolve inquiries.

If you have an existing Jira login with OSM Thome or Venner, there is no need to register again.