Resources

Learn

Explore step-by-step guides and practical information about using Venner. This section provides clear explanations of key features, onboarding instructions, and best practices to help you confidently manage your digital wallet and payments.
Topics may include:
  • Getting started with the Venner app
  • Setting up and verifying your account
  • Activating and using your Venner debit card
  • Managing your salary and wallet balance
  • Sending funds to your bank account
  • Understanding fees and FX conversions
  • Security and account protection
These resources are regularly updated as new features and services become available.

Help Center

Need assistance? Our Help Center provides answers to frequently asked questions and support resources to help resolve issues quickly.
In the Help Center you can:
  • Find answers to common questions about Venner
  • Learn how to troubleshoot common issues
  • Understand transactions, transfers, and account activity
  • Report lost or compromised cards
  • Get guidance on security and account protection
If you cannot find the information you need, our support team is available to assist you.
For further assistance, you may contact Venner Support through the Venner app or via email at [email protected].

Frequently
Asked
Questions

Find answers to common questions about Venner, from setting up your account and accessing your salary to using your debit card and managing transfers. Our Frequently Asked Questions section is designed to help seafarers and partners quickly understand how Venner works and how to make the most of its features. If you are looking for guidance on payments, security, transactions, or account support, the FAQs provide clear and practical information to get you started.
Learn more about the FAQs